}

About the vacation homes 

Are cots available?

Cots including linnen are available for an extra charge of 15,00 EUR per stay.

Are high chairs available? 

High chairs are available for an extra charge of 5,00 EUR per stay

Are parking spots available?

All of our properties offer on-site parking free of charge. Some of the properties offer space for 2 cars, please contact us for more information.

What is included in the service costs?

The service costs cover the cleaning fee.

Are bedlinnen and towels available?

Bedlinnen and towels are available for an extra charge of 12,50 EUR per person/per stay. Upon arrival all beds will be made.

Can I bring my pet?

Please contact us for the available options.


Reservation / booking procedure

How do I book a vacation home?

You can book your vacation home directly via our website or contact us personally via  +49 (0)160 954 72 881 or E-mail info@upstay-ferienwohnungen.de. When booking directly we always guarantee the lowest price.

Do I need a creditcard to book my vacation home?

You do not need a creditcard, on our website you have the option to pay via Creditcard, Paypal or bank transaction. On request you can pay upon arrival.

Do I need to pay a deposit fee?

We do not charge a deposit fee and trust that our guests treat the vacation home like their own home.

What is the cancellation policy?

100% refund when cancelled 14 days before arrival or earlier.
0% refund when cancelled later than 14 days before arrival.

When do I pay the vacation home?

We charge 10% of the total price as first payment on the day of reservation, the remaining amount can be transferred upon 14 days before arrival. If a reservation is made within 14 days before arrival, the entire amount should be paid in once.

How much tourist tax do I pay?

In Greetsiel do adults pay 2,00 EUR per person/per night and children age 6-15 pay 0,50 EUR per person/per night.

In Hamswehrum and Rysum do adults pay 1,40 EUR per person/per night and children age 6-15 pay 0,50 EUR per person/per night.

When do I need to pay the tourist tax?

The tourist tax needs to be paid cash upon arrival.


Check-in and Check-out procedure

Check-In

You can check-in after 3 p.m., depending on availability it is possible to check-in earlier.

We kindly ask you to call (+49 (0)160 954 72 881) us half an hour before you will arrive at the vacation home. We will welcome you in person at the vacation home, show you around and answer all open questions.

Check-out

You can check-out latest at 10 a.m , depending on availability it is possible to check-out later.

Upon arrival we will set a time for the check-out, we will come by personally on the day of departure.


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